- Parcels up to 10kg - €5: shipped in 1-2 working days
- Parcels up to 10kg - €10: shipped 1-2 working days
PLEASE NOTE! WORKING DAYS DO NOT INCLUDE SAT & SUN AND COMMENCE FROM THE BUSINESS DAY AFTER THE ORDER WAS PLACED.
Parcels will be sent using either An Post or local carrier.
Unfortunately, we can not take responsibility for shipping delays caused by Public Holidays, inclement weather or customs delays.
Free shipping offer
We offer free shipping on orders over €30 to Ireland. This allows for a fair usage policy of up to 10kgs. This offer is subject to change and/or be removed without prior notice. We retain the right to implement a ‘fair usage’ policy and/or determine whether the offer is applicable to an individual order. We retain the right to cancel an order if we feel it is outwith our ‘fair usage’ policy.
IMPORTANT : Please provide an address where someone there can sign for your parcel during the hours of 9.30am-5.30pm. If you provide an incorrect address, miss your parcel and it needs to be resent, then unfortunately you will have to pay for the courier again.
Chou's Cottage - Returns / Exchanges
I am sorry but we do not accept returns for items bought in store at the moment. However, we would be happy to exchange the products within 14 days after the sale with the proof of purchase.
HOW TO RETURN FOR A REFUND ONLINE.
Please send the tagged/unworn item along with your NAME, EMAIL and ORDER NUMBER to firstname.lastname@example.org. If you do not include this information we may not be able to refund you. We will credit your original method of payment within 14 business days of return of item, minus original shipping charges. Please note that if you received free shipping and the refund brings you under the free shipping cap we will deduct our shipping costs off your refund. Worn merchandise cannot be returned unless there is a manufacturing fault, pierced jewellery and skincare are excluded from our online returns policy
We do offer exchanges on online purchases, please contact us directly before sending back your item.
Your privacy is critically important to us.
Chou's Cottage is located at:
6 Grubb's Court
Like most website operators, Chou's Cottage collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Chou's Cottage’s purpose in collecting non-personally identifying information is to better understand how Chou's Cottage’s visitors use its website. From time to time, Chou's Cottage may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Chou's Cottage also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.chouscottage.com blog posts. Chou's Cottage only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally-Identifying Information
Certain visitors to Chou's Cottage’s websites choose to interact with Chou's Cottage in ways that require Chou's Cottage to gather personally-identifying information. The amount and type of information that Chou's Cottage gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at www.chouscottage.com to provide a username and email address.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To External Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
www.chouscottage.com uses Google AdWords for remarketing
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Protection of Certain Personally-Identifying Information
Chou's Cottage discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Chou's Cottage’s behalf or to provide services available at Chou's Cottage’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Chou's Cottage’s website, you consent to the transfer of such information to them. Chou's Cottage will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Chou's Cottage discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Chou's Cottage believes in good faith that disclosure is reasonably necessary to protect the property or rights of Chou's Cottage, third parties or the public at large.
If you are a registered user of www.chouscottage.com and have supplied your email address, Chou's Cottage may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Chou's Cottage and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Chou's Cottage takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Chou's Cottage may collect statistics about the behavior of visitors to its website. Chou's Cottage may display this information publicly or provide it to others. However, Chou's Cottage does not disclose your personally-identifying information.
To enrich and perfect your online experience, Chou's Cottage uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
Those who engage in transactions with Chou's Cottage – by purchasing Chou's Cottage's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Chou's Cottage collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Chou's Cottage. Chou's Cottage does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Terms & Conditions
Last updated: February 17, 2020
These terms and conditions outline the rules and regulations for the use of Chou's Cottage's Website.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Chou's Cottage's website if you do not accept all of the terms and conditions stated on this page.
In these conditions of sale: The Agreement means the agreement which is formed when we accept an order from you, as provided in Clause 3 below.
Customer means the person who purchases Goods via chouscottage.com Goodsmeans the goods described in the order confirmation. Suppliermeans Chou's Cottage reg no.3533500WH whose registered office is at Clonmel, Co. Tipperary.
Terms means the terms of business set out in this document.
2. Terms of Sale
The display of goods on this site does not constitute an offer to sell them as described, or to sell any goods at all. By clicking to place an order you are making an offer to buy which incorporates these terms. If we elect to accept your order, you will receive an order confirmation. We reserve the right to decline any order, without giving a reason.
Orders are only binding when the order confirmation is received. You should check the order confirmation and notify the suppliers of any mistake by email immediately, otherwise the details stated in the order confirmation will apply to the agreement.
If you order goods and we accept the order, we reserve the right to notify you at any time before delivery of the unavailability of the particular goods ordered. You can then cancel the agreement and we will refund you all money paid in full. Alternatively, you can accept any equivalent product we offer to you.
Unless they are expressly quoted as not including VAT, all prices are inclusive of value added tax and other government taxes or duties.
Payment is collected from your laser, credit card, debit card and Stripe at the same time that your order confirmation is sent, and before the goods are delivered.
7. Delivery Times and rates
We want your order to arrive to you in perfect condition, so you can rely on us to secure the best value delivery service available from our shipping partners.
We will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met, howsoever caused. Goods are shipped by registered post, by courier or, subject to the discretion of the supplier, to the delivery address you gave, as stated in the order confirmation. If the customer is unable to take the goods on the first delivery attempt the sustomer shall bear the cost of any further delivery charges.
Goods supplied must be inspected by the customer prior to the signing/ accepting of delivery.
Title to the goods ordered passes to you when the goods are shipped. The supplier does not insure the goods for shipping unless agreed upon in writing prior to shipping.
Where you have ordered more than one item, we will endeavor to make delivery in one instalment but we reserve the right to make delivery in multiple instalments.
10. Your Right To Cancel
If you wish to cancel your order for any reason and return the goods delivered, the goods must be in their original condition with packaging complete and seals unbroken. You must notify the supplier within 14 days after receiving your order. You should also include a return note and proof of purchase. You are responsible for the direct cost of returning the goods to us. No refund will be made until the goods are returned to us and in any event, no refund will be forthcoming if the goods are not received by us within 30 days of you notifying us of your intention to return them. Refund will be processed the same way the payment was.
11. Prices Quoted
Unless otherwise stated, prices quoted are only valid during your browser session.
12. Queries and Complaints
Notification of queries and/or complaints must be notified to us in writing 14 days of receipt of the goods.
We warrant that:
13.1. at the time of sale, we will have title to sell the goods to you 13.2. the goods sold to you will conform with the specification for them published by us or their manufacturer.
Subject to clause 17, if we are in breach of the warranties given by us under clause 13, our ability shall be limited to:
14.1 Replacement of the goods concerned 14.2 At our option, reimbursement of the price. 14.3 At our option, repair of the goods supplied.
We will notify the customer if the goods need to be returned to the manufacturer for repair.
15. No Other Liability
Subject to clause 17, we will have no further liability to you other than as decribed in clause 14, whether under these terms sale or on any other basis including liability in tirt as a result of the sale of goods.
16. Consequential Loss, etc
Subject to clause 17, we will not under any circumstances be liable to the customer by reason of representation or warranty, condition or other term or any duty of common law, or under the express terms of these terms, for any consequential, special, incidental or punitive loss or damage (whether for loss of current or future profits, loss of enterprise value or otherwise) and whether occasioned by our negligence, or that of our employees or agents or otherwise, even if advised of the possibility of such damages.
17. Non-Excludable Liability
Nothing in these conditions of sale shall exclude or limit our ability for death or personal injury resulting from our negligence, or that of any of our employees or agents, nor shall they operate to exclude or limit any statutory rights which cannot be legally excluded or limited, including the statutory rights of a consumer.
18. Force Majeure
We are not liable for delays in performance (including delivery or service) caused by circumstances beyond our reasonable control and will be entitled to a time extension for performance. Examples include strikes, problems with suppliers or transport, industrial relations problems, exchange fluctuations, governmental or regulatory reaction, product recall by manufacturer and natural disasters. If the conditions last for more than 2 months, the agreement may be terminated by either party without compensation.
19. Entire Agreement
These terms expressly incorporate our privacy statement. Together, they contain the entire understanding and agreement between the supplier and the customer relating to the sale of products to the customer through this website.
20. Governing Law
These conditions of sale shall be governed by Irish law and exclusive jurisdiction of the courts of Ireland.
Here is our story!
We are Julie & Paul, a French couple, who arrived in Ireland in October 2016 to start a new life. We opened our shop in Clonmel in March 2018. We now proudly support about 80 small Irish designers and makers.
We offer goods such as baby items, wall decor, cosmetics, clothes, candles, cards, jewellery...all handmade!
We are concerned about the environment and health that why we started to sell our own natural laundry detergent and washing-up liquid.