Refund Policy

Chou’s Cottage – Returns / Exchanges

I am sorry but we do not accept returns for items bought in store at the moment. However, we would be happy to exchange the products within 14 days after the sale with the proof of purchase.


Please send the tagged/unworn item along with your NAME, EMAIL and ORDER NUMBER to If you do not include this information we may not be able to refund you. We will credit your original method of payment within 14 business days of return of item, minus original shipping charges. Please note that if you received free shipping and the refund brings you under the free shipping cap we will deduct our shipping costs off your refund. Worn merchandise cannot be returned unless there is a manufacturing fault, pierced jewellery and skincare are excluded from our online returns policy


We do offer exchanges on online purchases, please contact us directly before sending back your item.