Shipping info

POSTAGE & SHIPPING

IRELAND

- Parcels up to 10kg - €5: shipped in 1-2 working days

UK

- Parcels up to 10kg - €10: shipped 1-2 working days

PLEASE NOTE! WORKING DAYS DO NOT INCLUDE SAT & SUN AND COMMENCE FROM THE BUSINESS DAY AFTER THE ORDER WAS PLACED.

Courier

Parcels will be sent using either An Post or local carrier.

Delays

Unfortunately, we can not take responsibility for shipping delays caused by Public Holidays, inclement weather or customs delays.

Free shipping offer

We offer free shipping on orders over €30 to Ireland. This allows for a fair usage policy of up to 10kgs. This offer is subject to change and/or be removed without prior notice. We retain the right to implement a ‘fair usage’ policy and/or determine whether the offer is applicable to an individual order. We retain the right to cancel an order if we feel it is outwith our ‘fair usage’ policy.

Shipping Address

IMPORTANT : Please provide an address where someone there can sign for your parcel during the hours of 9.30am-5.30pm. If you provide an incorrect address, miss your parcel and it needs to be resent, then unfortunately you will have to pay for the courier again.

Refund Policy

Chou's Cottage - Returns / Exchanges

I am sorry but we do not accept returns for items bought in store at the moment. However, we would be happy to exchange the products within 14 days after the sale with the proof of purchase.

HOW TO RETURN FOR A REFUND ONLINE.

Please send the tagged/unworn item along with your NAME, EMAIL and ORDER NUMBER to contact@chouscottage.com. If you do not include this information we may not be able to refund you. We will credit your original method of payment within 14 business days of return of item, minus original shipping charges. Please note that if you received free shipping and the refund brings you under the free shipping cap we will deduct our shipping costs off your refund. Worn merchandise cannot be returned unless there is a manufacturing fault, pierced jewellery and skincare are excluded from our online returns policy

EXCHANGES:

We do offer exchanges on online purchases, please contact us directly before sending back your item.

Privacy Policy

Your privacy is critically important to us.

Chou's Cottage is located at:
Chou's Cottage 6 Grubb's Court 838769787
It is Chou's Cottage’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.chouscottage.com (hereinafter, "us", "we", or "www.chouscottage.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Chou's Cottage collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Chou's Cottage’s purpose in collecting non-personally identifying information is to better understand how Chou's Cottage’s visitors use its website. From time to time, Chou's Cottage may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Chou's Cottage also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.chouscottage.com blog posts. Chou's Cottage only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Chou's Cottage’s websites choose to interact with Chou's Cottage in ways that require Chou's Cottage to gather personally-identifying information. The amount and type of information that Chou's Cottage gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at www.chouscottage.com to provide a username and email address.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Chou's Cottage and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

www.chouscottage.com uses Google AdWords for remarketing

www.chouscottage.com uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of Certain Personally-Identifying Information

Chou's Cottage discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Chou's Cottage’s behalf or to provide services available at Chou's Cottage’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Chou's Cottage’s website, you consent to the transfer of such information to them. Chou's Cottage will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Chou's Cottage discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Chou's Cottage believes in good faith that disclosure is reasonably necessary to protect the property or rights of Chou's Cottage, third parties or the public at large. If you are a registered user of www.chouscottage.com and have supplied your email address, Chou's Cottage may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Chou's Cottage and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Chou's Cottage takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

Chou's Cottage may collect statistics about the behavior of visitors to its website. Chou's Cottage may display this information publicly or provide it to others. However, Chou's Cottage does not disclose your personally-identifying information.

Cookies

To enrich and perfect your online experience, Chou's Cottage uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Chou's Cottage uses cookies to help Chou's Cottage identify and track visitors, their usage of www.chouscottage.com, and their website access preferences. Chou's Cottage visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Chou's Cottage’s websites, with the drawback that certain features of Chou's Cottage’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Chou's Cottage's use of cookies.

E-commerce

Those who engage in transactions with Chou's Cottage – by purchasing Chou's Cottage's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Chou's Cottage collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Chou's Cottage. Chou's Cottage does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, Chou's Cottage may change its Privacy Policy from time to time, and in Chou's Cottage’s sole discretion. Chou's Cottage encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms & Conditions

Last updated: February 17, 2020

These terms and conditions outline the rules and regulations for the use of Chou's Cottage's Website.

Chou's Cottage is located at:

6 Grubb's Court,
Clonmel,
Co. TIPPERARY,
IRELAND,
E91 Y9T4

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Chou's Cottage's website if you do not accept all of the terms and conditions stated on this page.

Interpretation

In these conditions of sale:
The Agreement means the agreement which is formed when we accept an order from you, as provided in Clause 3 below.

Customer means the person who purchases Goods via chouscottage.com
Goodsmeans the goods described in the order confirmation.
Suppliermeans Chou's Cottage reg no.3533500WH whose registered office is at Clonmel, Co. Tipperary.

Terms means the terms of business set out in this document.

2. Terms of Sale

The display of goods on this site does not constitute an offer to sell them as described, or to sell any goods at all. By clicking to place an order you are making an offer to buy which incorporates these terms. If we elect to accept your order, you will receive an order confirmation. We reserve the right to decline any order, without giving a reason.

3. Orders

Orders are only binding when the order confirmation is received. You should check the order confirmation and notify the suppliers of any mistake by email immediately, otherwise the details stated in the order confirmation will apply to the agreement.

4. Availability

If you order goods and we accept the order, we reserve the right to notify you at any time before delivery of the unavailability of the particular goods ordered. You can then cancel the agreement and we will refund you all money paid in full. Alternatively, you can accept any equivalent product we offer to you.

5. VAT

Unless they are expressly quoted as not including VAT, all prices are inclusive of value added tax and other government taxes or duties.

6.Payment

Payment is collected from your laser, credit card, debit card and Stripe at the same time that your order confirmation is sent, and before the goods are delivered.

7. Delivery Times and rates

We want your order to arrive to you in perfect condition, so you can rely on us to secure the best value delivery service available from our shipping partners.

We will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met, howsoever caused. Goods are shipped by registered post, by courier or, subject to the discretion of the supplier, to the delivery address you gave, as stated in the order confirmation. If the customer is unable to take the goods on the first delivery attempt the sustomer shall bear the cost of any further delivery charges.

Goods supplied must be inspected by the customer prior to the signing/ accepting of delivery.

8. Title

Title to the goods ordered passes to you when the goods are shipped. The supplier does not insure the goods for shipping unless agreed upon in writing prior to shipping.

9. Instalments

Where you have ordered more than one item, we will endeavor to make delivery in one instalment but we reserve the right to make delivery in multiple instalments.

10. Your Right To Cancel

If you wish to cancel your order for any reason and return the goods delivered, the goods must be in their original condition with packaging complete and seals unbroken. You must notify the supplier within 14 days after receiving your order. You should also include a return note and proof of purchase. You are responsible for the direct cost of returning the goods to us. No refund will be made until the goods are returned to us and in any event, no refund will be forthcoming if the goods are not received by us within 30 days of you notifying us of your intention to return them. Refund will be processed the same way the payment was.

11. Prices Quoted

Unless otherwise stated, prices quoted are only valid during your browser session.

12. Queries and Complaints

Notification of queries and/or complaints must be notified to us in writing 14 days of receipt of the goods.

13. Warranties

We warrant that:

13.1. at the time of sale, we will have title to sell the goods to you
13.2. the goods sold to you will conform with the specification for them published by us or their manufacturer.

14. Remedy.

Subject to clause 17, if we are in breach of the warranties given by us under clause 13, our ability shall be limited to:

14.1 Replacement of the goods concerned
14.2 At our option, reimbursement of the price.
14.3 At our option, repair of the goods supplied.

We will notify the customer if the goods need to be returned to the manufacturer for repair.

15. No Other Liability

Subject to clause 17, we will have no further liability to you other than as decribed in clause 14, whether under these terms sale or on any other basis including liability in tirt as a result of the sale of goods.

16. Consequential Loss, etc

Subject to clause 17, we will not under any circumstances be liable to the customer by reason of representation or warranty, condition or other term or any duty of common law, or under the express terms of these terms, for any consequential, special, incidental or punitive loss or damage (whether for loss of current or future profits, loss of enterprise value or otherwise) and whether occasioned by our negligence, or that of our employees or agents or otherwise, even if advised of the possibility of such damages.

17. Non-Excludable Liability

Nothing in these conditions of sale shall exclude or limit our ability for death or personal injury resulting from our negligence, or that of any of our employees or agents, nor shall they operate to exclude or limit any statutory rights which cannot be legally excluded or limited, including the statutory rights of a consumer.

18. Force Majeure

We are not liable for delays in performance (including delivery or service) caused by circumstances beyond our reasonable control and will be entitled to a time extension for performance. Examples include strikes, problems with suppliers or transport, industrial relations problems, exchange fluctuations, governmental or regulatory reaction, product recall by manufacturer and natural disasters. If the conditions last for more than 2 months, the agreement may be terminated by either party without compensation.

19. Entire Agreement

These terms expressly incorporate our privacy statement. Together, they contain the entire understanding and agreement between the supplier and the customer relating to the sale of products to the customer through this website.

20. Governing Law

These conditions of sale shall be governed by Irish law and exclusive jurisdiction of the courts of Ireland.

About us

Here is our story!

We are Julie & Paul, a French couple, who arrived in Ireland in October 2016 to start a new life. We opened our shop in Clonmel in March 2018. We now proudly support about 80 small Irish designers and makers.

We offer goods such as baby items, wall decor, cosmetics, clothes, candles, cards, jewellery...all handmade!

We are concerned about the environment and health that why we started to sell our own natural laundry detergent and washing-up liquid.

To reduce waste we offer loose dry food. Customers can buy nuts, tea and coffee, spices in their own jars.
In the future, our goal is to offer more products without any packaging.

Welcome to Chou's Cottage online website.

Julie & Paul.

Did you know?

All our orders are sent by using old boxes or envelopes. We give them a second life in adding a little bit of biodegradable tape.

100% recycled

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Chou's Cottage, trading at 6 Grubb's Court, Clonmel, TIPPERARY, E91Y9T4, IRELAND. All right reserved.

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